Terms and Conditions of Booking

Bellevue Apartment & Gretl Apartment - Austria updated September 2020

When making a booking you are entering into a legal agreement with the owner Julie or Christopher Smith-Moorhouse - we are a Mother & Son team.

Payments All payments are to be made directly to the owner of each apartment. We accept the following payments:-

BACS - bank transfer to either a UK Sterling or an Austrian Euro account. (bank details will be supplied once you have confirmed in writing you wish to proceed with the booking) We accept Pay Pal (there will be a small commission charge for using this facility) Cash in £ - Sterling or in Euro’s Credit or Debit Card payments for Christophers Bellevue Studio Apartment only

Included in the Price Self-catering accommodation,.

We Provide All duvets, duvet covers, pill & pillow cases, bottom sheets, 1 bath towel per person, 1 hand towel in the bathroom, a Tea-towel will be left out for your use. There will be some extra blankets & hot-water bottles available if you should need them, there are Hairdryers in each apartment. All Utility bills and Tourist tax included, free wifi, cleaning.

When booking direct with us there are NO hidden extras.

Damage deposit’s can be secured on a credit card. You are liable for the cost of repairs if our cleaners find any damage after your departure., New guests are asked to report any damage on their arrival and to take photographs. If this is the case and you find any electrical equipment is damaged, broken or not working, please let the owner know immediately and send me a photograph if necessary. If you don’t do this you will be held responsible for the damage at the end of your stay

Cancellation Policy A small deposit of 100/200 euro’s depending on which apartment you book is payable to secure your dates and booking. If you decide not to proceed with your booking for any reason even due to the Corona Virus we will charge a small cancellation/Admin fee which will be taken from your original deposit. We will offer a full refund if there is a continued outbreak of the Corona Virus in the Summer of 2021 and Winter 2022. Payment terms are in 3 stages:- Initial Deposit, 2nd payment of 50% is payable 6 months before your arrival date, 3rd and final 50% payment is due 6 weeks before arrival date. Longer Term rentals We will consider long-term or seasonal rentals but please enquire early as popular dates are booked sometimes 1 year in advance. A long-term rental agreement with the owner, has to be signed in this instance. After Brexit (31st December 2020) all UK citizens will only be able to stay in Austria for 90 days. Your EHIC medical card will be valid until it runs out but you will have to apply for the New European Medical card after then.

Arrival/Departure times Your accommodation will be available after 4pm on the day of your arrival, this may be earlier during the Summer Season. Departure to be between 9.30 - 10am to allow time for cleaners as Saturdays are their busiest days. Full arrival and departure information will be emailed out to you with Key Box Code aproximately 7 days before your arrival date.

Keys If you lose a key must you must report this to the owner immediately, the cost of replacing a key at Bellevue is €25 per key, at Apartment Gretl it will be €75 as the key for this apartment is ‘coded’ and more complicated to replace as they open more than one door.

Rules Store all ski aquipment in the Ski/locker rooms provided and are left there at your own risk, the outside door is locked so it is highly unlikely your equipment is un-safe. Please do not leave it on the Balcony . Please don’t enter the main entrance at the front with ski boots or muddy walking boots please use the ski locker room at the side of the Chalet and the same with very dirty walking boots. To avoid complaints, please consider other guests in the building and avoid playing loud music late at night. Due to the Wooden construction of this Austrian Chalets DO NOT smoke in the apartment or Balcony or anywhere in the common areas. Outside the front entrance only please. This apartment is our home in the Alps please respect the decor and furniture as they are personal to us. Thank you

Liability We do not accept liability for any damage, loss, stolen items, or injury to you or any member of your family/group during your stay at our apartments. Please make sure you have adequate holiday & personal insurance to cover everything.

Contact details for Apartment Gretl - Julie Smith-Moorhouse - UK mobile 0044 7730 030993 email - info@ski-saalbach.eu

For Bellevue Studio - contact Christopher Smith-Moorhouse (Son) Tel 01827 63819 or 07967 807702 email - info@ski-hinterglemm.co.uk

Enjoy your stay in Hinterglemm or Viehhofen

Julie & Christopher Smith-Moorhouse

Trading As