Terms and Conditions of Booking

Apartments Hӓnsel & Gretl, Viehhofen, Saalbach, Austria 2017/2018 Summer & Winter

When making a booking you are entering into a legal agreement with the owner Julie Smith-Moorhouse. Personal data from bookings will be stored electronically and treated in accordance with the UK Data Protection Act 1998.

Payment All payments are to be made in Pounds Sterling or the equivalent in Euros, taking into consideration currency fluctuation. We accept the following payments:-

**Damage Deposit of £500/€500 per week is to be secured before access to the apartment is permitted. The damage deposit can be paid by BACS - Bank Transfer to either the UK Sterling or Austrian Euro Account (this will be refunded within 7 days of departure) Alternative ways to secure a Damage Deposit is by supplying a Valid credit card not less than 7 days in advance of your arrival. From time to time if the Owner is resident in the resort the damage deposit can be paid by Cash and refunded on the day of the departure once the owner has checked the Apartment. This may only apply in the Winter Season! Any damage will be photographed for evidence by our cleaners or the Owner and then the repair or replacement cost will be charged to your credit card or taken from your cash bond. If you find any damage to electrical equipment or fixtures & fittings on your arrival please let the owner know immediately, this damage may already have been noted but if not then you may be held responsible for any such damage caused.

Cancellation Policy The initial deposit to secure dates is non-returnable and is required at the time of booking or securing dates. When booking far in advance, a 2nd payment up to 50% of the full rental amount is required to be paid 6 months before arrival date. The full or final payment is to be made not less than 8 weeks before arrival date. If you do not pay the final payment within 4-6 weeks before your arrival date we will reserve the right re-sell the dates with no refund or compensation to clients. You will be informed of this action beforehand to give you the final opportunity to pay.

Longer rentals There may be some variation in booking conditions & cancellation policy for longer-term bookings - these terms and conditions will be set out clearly in a short-term tenancy agreement.

Insurance You should have valid holiday insurance in place at the time of booking to cover for any eventuality of cancellation or incidents during your stay. It is important that your insurance covers you for all eventualities, Winter or Summer sports cover, accidents, cancellation, illness etc. The European Health card, only covers you for emergency treatment once at the local Hospital. Mountain rescue by Helicopter or Blood-wagon, is not covered by the European Health Card and would prove to very costly if not covered on Private Insurance.

Included in the price Self-catering accommodation, all Utility charges, wi-fi, Apple TV, Laundry bedding & cleaning. We DO NOT supply towels. Local tourist tax is charged extra to us, we include this in our rental price whether you are a group of 2 or 6. There is no reduction for shorter stays.

Arrival Your accommodation will not be available until after 3pm during the Summer season and 4pm during the Winter season. On the day of your arrival to give our cleaners time to clean after the previous guests. Luggage can be left in the vestibule area for Gretl and outside the entrance for Hӓnsel, if cleaning is still in progress on your arrival - a good opportunity to do your ski hire & purchase lift passes for the next day. There is 1 allocated parking space at each apartment: for Hӓnsel it is at the rear of the Chalet (space 13 clearly marked Private Apt 210) and at the side of Gretl entrance - 2nd space down from the top, by the main entrance to the Chalet. Any additional vehicles must be parked at the bottom of the road in designated car parking areas.

Keys There is a key box at the front door at both Apartments. In some circumstance, if you live in the UK we will dispatch a set of keys a week or so before your departure by registered to post to your home address. Arrival instructions will be emailed to you in advance of your arrival. Further instructions and information about the apartment will be available in the Guest Book, please make the time to read this information on your arrival, to familiarize yourself with procedures when arriving and leaving the apartment. Once in the apartment there will be extra keys. If you lose a key you must report it to us as soon as possible so we can order a replacement - the cost of replacing a key is €50 as they are special coded keys. Posted Keys must be returned within 7 days after your departure date.

We Provide We provide all duvets, pillows, duvet covers, pillow cases and bottom sheets. 1 hand towel in the bathroom & a Tea-towel will be left out or left in the cupboard for your use. There will be some extra blankets & hot-water bottles available. 2 hairdryers, hot brushes and straighteners. TOWELS ARE NOT PROVIDED.

House Rules/Fire The Chalets have a high fire risk due to the nature of their wooden construction, therefore, there is an absolutely ‘No Smoking’ policy in BOTH Apartments or common areas of the Chalets. Smoking must be outside away from the building at all times due to the nature of the construction.

Ski/Walking Boots/Skis/Mountain Bike Storage At Gretl Apartment - all ski/muddy walking boots, skis and mountain bikes must be left in the ski/boot room in the basement. At Hansel there is a side patio area and large overhang from the chalet Roof, it is safe to leave bikes and equipment locked up on this side patio, or during the winter, ski’s can be left on the balcony, as we do not have a designated ski locker room at Hansel apartment. A shoe rack & slippers are provided at the entrance of both apartments, we would be grateful if you can leave all outside footware to avoid damage to our wooden and tiled flooring. More information is in the guest book at each apartment

House Rules Strictly, No Smoking in either apartment or entrance Hall, balcony, due to the wooden construction. Please have consideration for other owners/guests, please keep noise to a minimum when coming & going in the Chalets. No loud partying after 23.00hrs Please observe the strict rubbish re-cycling rules and make sure you empty perishable foods into the outside bins on a regular basis to avoid unpleasant smells in the balcony throughout your stay. Please strip beds and empty waste bins into the outside bins before vacating on your departure day.

Damage The apartment is checked thoroughly by our cleaners/housekeeper once you have left for any damage or breakages. If any damage or large breakages are found it will be photographed and reported to us on the day of your departure. We are not unreasonable and recognize that from time-to-time small items such as glasses or crockery will get broken. If this happens we ask that you advise us and try to replace these items during your stay as we have plain white crockery & plain glasses to make it easier. If you come across any damage on arrival you must report it to the owner immediately. If you leave it until the end of your stay you will be held responsible for the damage. This is our second home and I ask that you respect all personal & sentimental belongings that we leave out.

*Vacating Vacation time is by 10.00 a.m on the day of your departure to allow enough time for the cleaning. Saturday is always the busiest day. If you are leaving mid-week there may be more flexibility but we will advise on any deviation of arrival & departure times in advance of your stay. Sometimes we do have a problem finding cleaners, if this arises you may be asked to self-clean and take your own duvet covers, sheets & pillow cases + towels. This rarely happens. If this should arise you will be entitled to a refund of £100 on your rental charge. We would advise you in advance of this situation is this was the case.

Liability We do not accept liability for any damage, loss or injury to any member of your party or any of your personal possessions during your stay at our apartments. Please make sure you have adequate holiday insurance to cover your personal items & any injuries.

Contact details: Julie Smith-Moorhouse - UK 0044 1484 513580 or mobile 0044 7730 030993 Owners email address - jmsm2306@hotmail.com or info@ski-saalbach.eu

Enjoy your stay in Hӓnsel or Gretl Apartment

Julie Smith-Moorhouse Owner based in the UK